Error 0xc00d36c4 with phone-recorded video playback. Where to look?

mrChuck16

Hi everyone! I have an issue when I try to play a video file on Windows 10 — the 0xc00d36c4 error appears, and the file won’t play in Windows Media Player, Groove Music, VLC, or KMPlayer. The video was recorded on my Samsung Galaxy S10 in MP4 format (H.264/AAC), and these files used to work fine. Now, none of the videos recorded on this phone will open. However, other video files, like those downloaded from the internet or recorded on different devices, play without any problems. I suspect the files might be corrupted, but I’m not sure how to check that. I’m using Windows 10 Pro, 64-bit, with an Intel Core i7 6700 HQ, 16 GB DDR4 RAM, and an NVIDIA GeForce GTX 1060 graphics card. Does anyone know what might cause this error and how to fix it? Any advice would be appreciated!

SocialImpactCoder

mrChuck16
Hey! If none of the videos taken on this phone open, it might be how the device records the files. Check the video recording settings on your phone first—there could be something affecting file compatibility with your computer. Try playing the videos on another device to rule out file corruption during transfer.

Nonprofitech

mrChuck16 If other videos play fine but these ones don’t, then it’s probably not your system, it’s those specific files! I had the same thing happen when my phone recorded files with settings my player couldn’t handle, some fancy codec or something. You might wanna try to play the video directly on your phone. Send it back and check if it plays there!

KindnessCatalyst

mrChuck16 The issue could be related to the format or codec that your phone used to record the video. I would recommend that you use the MediaInfo software to check which codecs the file uses. This will help you understand what might be missing on your computer to properly play these videos.

mrChuck16

Nonprofitech I checked on my phone – everything plays fine. So, it looks like the files themselves are intact.

HopeInSleep

mrChuck16 If it's a video encoding issue, try to use HandBrake to convert the files to a more standard format. Should do the trick!

KindnessCatalyst

mrChuck16 Just install the codecs and save yourself the trouble.

KindnessCatalyst

HopeInSleep Just keep in mind, if your computer doesn’t have the proper codec for that video format, even a transcoder like HandBrake might not recognize or process the file correctly. Without the right codecs, you might still be unable to open the file. In such cases, the best solution might be to install the necessary codecs.

mrChuck16

KindnessCatalyst Got it, thanks for the response. It seems like the next step is indeed to install new codecs. Could you recommend which codecs would be best to install?

KindnessCatalyst

mrChuck16
K-Lite Codec Pack is an excellent solution for these kinds of situations. It’s a widely recognized set of codecs that provides nearly everything required to play most video and audio formats. Personally, I’ve been using it for quite some time without any issues.

mrChuck16

KindnessCatalyst Thanks! I’m about to give it a try. Are there any specific settings I should pay attention to when installing K-Lite to avoid conflicts with other programs?

KindnessCatalyst

mrChuck16
When you install K-Lite Codec Pack, it’s generally a good idea to stick with the default settings, especially if you're not familiar with the intricacies of codec configuration. If you have other media players installed, you can customize which codecs they use to avoid potential conflicts. That said, I usually leave everything at default and it works just fine.

DanyOrtega89

mrChuck16 Basically, you can leave everything as default, but if you have other players installed, you can choose which specific codecs they will use. It's up to you if you know exactly what you need. In most cases, setting it to default solves the issue, and you can forget about it. If you're considering alternatives, you can also install X Codec Pack or download LAVFilters from the official GitHub page. Both packs are good and can fix the problem. Just make sure to download everything from official sites to avoid installing unnecessary software.

mrChuck16

Got it, I'll try to install the K-Lite Codec Pack, but I'll keep the other options in mind just in case. If something goes wrong, I'll be back for more help. Thanks everyone for the advice!

mrChuck16

Guys, I installed the K-Lite Codec Pack, and everything works now! The videos are playing without any issues. Honestly, I didn’t expect it to be such an easy fix. Huge thanks for the advice, you really saved me a lot of hassle with this problem. I had already considered a full system reinstall. Now I know where to turn in situations like this. Thanks again, everyone!

oleksandr-lukashyn

📝 So, here's what we have. The 0xc00d36c4 error was successfully resolved by installing the K-Lite Codec Pack, and now videos from the Samsung Galaxy S10 are playing without issues. During the discussion, we explored several potential solutions, including using MediaInfo to analyze codecs and HandBrake for video file conversion. In the end, K-Lite proved to be the simplest and most effective solution.

👨‍💻 A personal note: K-Lite Codec Pack often comes in handy in situations like this. You can also try other options like X Codec Pack or LAVFilters. The key, as mentioned earlier, is to download codecs only from official websites to avoid unnecessary problems. Overall, I'm glad the issue was resolved, and you all contributed greatly!